Return Policy
Dear customer
If you purchase a product from our online shop, you have the right to return this purchase within 14 days.
For personalised items that have been produced uniquely for you (e.g. with engraving or birthstone), the right of withdrawal does not apply.
A product you wish to return must meet the following conditions:
· En état neuf.
· In its original packaging.
· Complete and undamaged (together with all items such as pendants, chains, etc. that belong to the original product).
· Packaged in a sufficiently sturdy box, so that the product arrives undamaged.
Did you receive a damaged product? Please contact us directly at: connect@funkygold.com
REFUNDS
As soon as the return reaches us and fulfils the conditions mentioned above, the refund will be made within 14 calendar days. We reserve the right to delay payment until we have received and inspected the goods.
· The refund will be made via the same payment method with which the order was placed.
· If the order was (partly) paid with a gift voucher, the customer will receive a new gift voucher by e-mail.
· If a discount was applicable, the refund will be recalculated if necessary.
ATTENTION
Any return for which the sender cannot be identified will be refused. So make sure you enclose the withdrawal form and a copy of your invoice or packing slip. No returns can be accepted from Funky Gold's brick and mortar stores.
Gift vouchers cannot be returned or exchanged for cash or any other form of payment, not even partially.
Returns sent outside the 30-day period can only be accepted by Funky Gold in exceptional cases.
Do you have any questions? Feel free to contact us at: connect@funkygold.com.
Download our withdrawal form
If you purchase a product from our online shop, you have the right to return this purchase within 14 days.
For personalised items that have been produced uniquely for you (e.g. with engraving or birthstone), the right of withdrawal does not apply.
A product you wish to return must meet the following conditions:
· En état neuf.
· In its original packaging.
· Complete and undamaged (together with all items such as pendants, chains, etc. that belong to the original product).
· Packaged in a sufficiently sturdy box, so that the product arrives undamaged.
Did you receive a damaged product? Please contact us directly at: connect@funkygold.com
REFUNDS
As soon as the return reaches us and fulfils the conditions mentioned above, the refund will be made within 14 calendar days. We reserve the right to delay payment until we have received and inspected the goods.
· The refund will be made via the same payment method with which the order was placed.
· If the order was (partly) paid with a gift voucher, the customer will receive a new gift voucher by e-mail.
· If a discount was applicable, the refund will be recalculated if necessary.
ATTENTION
Any return for which the sender cannot be identified will be refused. So make sure you enclose the withdrawal form and a copy of your invoice or packing slip. No returns can be accepted from Funky Gold's brick and mortar stores.
Gift vouchers cannot be returned or exchanged for cash or any other form of payment, not even partially.
Returns sent outside the 30-day period can only be accepted by Funky Gold in exceptional cases.
Do you have any questions? Feel free to contact us at: connect@funkygold.com.
Download our withdrawal form